AMERICAN EXPRESS® CORPORATE CARDS

Frequently Asked Questions

 

QUESTION

ANSWER

How are finance charges calculated?

Finance charges are calculated from the date of the transaction to the date of payment at the current applicable rate on the following transactions: cash withdrawals, travellers' cheque purchases and casino withdrawals. Finance charges are calculated from statement date to date of payment on late payments and short payments.

How much cash can I draw per month locally and internationally?

Locally cash withdrawals can only be made if authority is received from your company. The withdrawal limit is set by the company. Internationally you can withdraw $2000 cash per billing cycle from an American Express Foreign Exchange or Travel outlet.

What are the different billing cycles?

Billing cycles allow the company or employee to determine the easiest time for repayment. Our Cards offer 10 different billing times per month.

Billed 1st of the month - payment is due on the 25th of the month

Billed 4th of the month - payment is due on the 28th of the month.

Billed 7th of the month - payment is due on the 1st of the month

Billed 10th of the month - payment is due on the 3rd of the month.

Billed 13th of the month - payment is due on the 7th of the month

Billed 16th of the month - payment is due on the 9th of the month.

Billed 19th of the month - payment is due on the 12th of the month

Billed 22nd of the month - payment is due on the 16th of the month.

Billed 25th of the month - payment is due on the 19th of the month

Billed 28th of the month - payment is due on the 22nd of the month.

What are the different ways I can pay my Card each month?

Payments to your American Express® Card can be made at a teller at any Nedbank Branch; electronically - if you have a profile with your existing bank, load your American Express Card directly onto your profile and make payments a minimum of three days before your due date; automatic payment order (APO) for convenience; or pay by cheque to the American Express Head Office.

When can I query a transaction on my statement?

A transaction must be queried within 30 days of receiving your statement.

What is a BTA Card?

Business Travel Account Cards are lodged at your nominated travel agency. Your travel agent books all company travel spend to the BTA Card, making reconciliation for your company easy and controlable. A statement is sent to your company and payment is made to your American Express BTA.

How do I get a replacement Card?

As easy as 1,2,3.. dial 0860 102 191

Who do I phone to report my Card stolen?

As easy as 1,2,3.. dial 086 000 3768 or 0800 110929

Can I use electronic banking with my American Express® Card?

If you are an existing Nedbank or Permanent Bank client, you can link your American Express Card to your electronic banking profile at any Nedbank or Permanent bank branch. This will enable you to obtain your balance and a list of the last twenty transactions on your American Express Card either via Netbank or Nedbank or Permanent bank self service terminals.

You are also able to transfer money from a Nedbank or Permanent Bank account to your American Express Card to pay the amount due. Unfortunately, at this time, payments cannot be made from an American Express Card to third party beneficiaries or to any other account unless these are set up as debit orders.

If you are not a Nedbank or Permanent Bank client, you can arrange for your American Express Card to be linked to your Electronic banking profile by contacting your bank directly.