The American Express® Gold Card

Gold Charge Card

My life gives me a view from the top.
My card ensures itís a window seat.

QUESTION

ANSWER

What is a Charge Card?

The American Express® Gold and Personal Cards are Charge Cards. This means that the full amount outstanding is due each month and is payable in full. Certain larger than usual transactions may be paid off on budget over a period of 3 to 24 months.

What is an American Express® Gold Card?

The American Express® Gold Card is recognised world-wide as the Gold standard, the first and most exclusive Gold Card offered in the market. The Gold Cards meet the travel, entertainment and lifestyle needs of affluent customers who seek the prestige, recognition, security and quality customer service associated with the American Express brand.

Can I withdraw cash from my American Express® Gold Card?

Local Cash Withdrawals - You can withdraw cash locally at any Cashpoint ATM or in any Nedbank branch. In order to withdraw cash you need to encode your Card with a PIN at any Nedbank branch. Emergency Cash Your Card entitles you to emergency cash when overseas. Present your Card at any American Express Travel or Foreign Exchange Office and you can withdraw up to $1000 per billing cycle.

Is there a budget facility on my American Express® Gold Card?

Your Card offers a budget facility that allows you to spread the repayments on those larger than usual transactions over a period of 6 to 24 months. If you wish to make use of the budget facility on larger purchases, just ask when presenting your Card for payment.

How can I pay with my American Express® Gold Card?

For your added convenience, an Automatic Payment Order may be set up for your account to be paid automatically every month. Alternately, you may send us a cheque, pay at any Nedbank branch or via electronic funds transfer.

Electronic Account Payments

Existing Nedbank or Permanent Bank Clients:

This Service may be arranged through your branch

You are able to obtain your balance and a list of the last twenty transactions on your American Express® Card by obtaining an Electronic banking profile from your Nedbank or Permanent Bank branch. Your American Express® Card can then be linked to your Profile and you can view your balance and most recent transactions either via the Internet or Self Service Terminals.

You are also able to transfer money from a Nedbank or Permanent Bank account to your American Express® Card to pay your balance.

Non Nedbank or Permanent Bank Clients:

If you would like to pay your American Express® Card account via the internet, you can set up your American Express® Card as an Account Payment with your own bank.

Unfortunately at this time, payments cannot be made from your American Express® Card to third party beneficiaries or to any other account unless these are set up as a debit order.

 

How can I query or dispute a transaction on my American Express® Gold Card?

Dispute resolution is offered only by American Express® Card. When a legitimate dispute arises the item being questioned is set aside and the Cardmember pays the balance of the account. Finance charges are not raised on items American Express agrees to place on dispute.

What should I do if I lose my American Express Gold® Card?

In the event of your Card being lost or stolen, report it immediately by calling 0860 00 3768. You will not be held liable for any transactions arising thereafter.

 

Is there a limit on my American Express® Card?

The American Express® Gold Card is a Charge Card that has no preset spending limit. In effect, you set your own limit by your ongoing spend patterns and your ability to repay the full outstanding balance each month. In order to protect you from the fraudulent use of your Card, a special authorisation may be required when the amount of the transaction demands this. In these cases, the Merchant will telephone us and we will promptly deal with your transaction.

What is the Annual Membership Fee?

The Annual Membership Fee for Gold Charge is R595.00 including VAT.

Can I use electronic banking with my American Express Card?

If you are an existing Nedbank or Permanent Bank client, you can link your American Express® Card to your electronic banking profile at any Nedbank or Permanent bank branch. This will enable you to obtain your balance and a list of the last twenty transactions on your American Express® Card either via Netbank or Nedbank or Permanent bank self service terminals.

You are also able to transfer money from a Nedbank or Permanent Bank account to your American Express® Card to pay the amount due. Unfortunately, at this time, payments cannot be made from an American Express® Card to third party beneficiaries or to any other account unless these are set up as debit orders.

If you are not a Nedbank or Permanent Bank client, you can arrange for your American Express® Card to be linked to your Electronic banking profile by contacting your nearest Nedbank bank directly.

 

Why should I charge all airline tickets to my American Express Card?

You receive great free Travel Insurance when you charge your full fare airline tickets to your American Express® Card. Optional Insurance can also be purchased for a nominal fee. Click here for more information about Travel Insurance.

 


Eligibility

We welcome you to apply for the American Express Gold Charge Card, providing the following criteria are met:

  • You are over 18 years of age;
  • You have a good credit rating;
  • You are a South African resident; and
  • You have an annual income of R200,000 or more.