When you welcome the American Express^® Card, you welcome a worldclass organisation with a well-earned reputation for service excellence. American Express helps support and improve your business through:

• Ongoing initiatives that help protect you against fraud, safeguard against chargebacks and effectively manage Merchant and customer enquiries
• Recognition as a Merchant partner with a commitment to quality and service

When you welcome the American Express^® Card, you welcome a worldclass organisation with a well-earned reputation for service solution expertise. American Express helps support and improve your business through:

• Target programmes such as marketing support and billing stuffers to help access better customers
• Innovative services and products that anticipate your needs, as well as those of your customers.
• Ongoing initiatives that help protect you against fraud, safeguard against chargebacks and effectively manage Merchant and customer enquiries
• Recognition as a Merchant partner with a commitment to quality and service

Lodging establishments must obtain an estimated Authorisation based on the Cardmember's intended length of stay at check-in, the room rate, applicable taxes, and/or service charge rates and the Merchant's procedure for estimating additional ancillary charges.

Electronic Submission

Process a separate charge for the delayed amount following normal processing procedures. Be sure an accurate description of the charge is indicated on the receipt.

Paper Submission

• Do not alter the original amount. Although the Cardmember has the Cardmember copy, make your additions in the designated spaces on the remaining portions of the record of charge.
• Enter the types of delayed charges (e.g. telephone, breakfast). The more specific the description, the less likely there will be a disputed charge.
• Enter the total amount of all delayed charges.
• Compute and enter the revised total. Do not cross out the original total. If possible, send an itemisation of delayed charges directly to the Cardmember in order to reduce the chance of a dispute.

When you welcome American Express^® Cards, you welcome a worldclass organisation with a well-earned reputation for service excellence. American Express helps support and improve your business through:

• Target programmes such as marketing support and billing stuffers to help access better customers
• Innovative services and products that anticipate your needs, as well as those of your customers.
• Ongoing initiatives that help protect you against fraud, safeguard against chargebacks and effectively manage Merchant and customer enquiries

When a vehicle is checked out, the Car Hire Office must obtain authorisation for the full estimated amount of the charge. The estimated charge must be determined by multiplying the applicable rental rate by the hire period.

The authorisation approval code will be valid for the life of the rental agreement provided the authorisation amount is within 15% of the final submitted transaction amount.

When the vehicle is returned, if the final charge is greater than the estimated charge plus 15%, then the Merchant shall obtain authorisation for any additional amount of the charge which is greater than the estimated charge.

Electronic Submission

Process a separate charge for the delayed amount following normal processing procedures. Be sure an accurate description of the charge is indicated on the receipt.

Paper Submission

• Do not alter the original amount. Although the Cardmember has the Cardmember copy, make your additions in the designated spaces on the remaining portions of the record of charge
• Enter the types of delayed charges (e.g. telephone, breakfast). The more specific the description, the less likely there will be a disputed charge
• Enter the total amount of all delayed charges
• Compute and enter the revised total. Do not cross out the original total. If possible, send an itemisation of delayed charges directly to the Cardmember in order to reduce the chance of a dispute